Privacy Policy

We collect information you provide directly to us, such as:

• Contact Information: Name, email address, phone number, physical address
• Account Information: Username, password, and profile preferences
• Health Information: Medical history, therapy preferences, concerns (handled with strict confidentiality)
• Payment Information: Billing address, payment method (processed through secure third-party providers)
• Communication: Messages, feedback, and support inquiries

We also collect information automatically through your use of our platform:

• Usage Data: Pages visited, time spent, actions taken
• Device Information: Browser type, IP address, operating system
• Location Data: General location (country, region) for localization purposes

We use your information to:

• Provide and improve therapy services and support
• Process payments and send billing information
• Send service updates, newsletters, and promotional communications (with your consent)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure platform security

We do not sell your personal information. We may share your information with:

• Therapists & Healthcare Providers: Only with your consent and as necessary for service delivery
• Service Providers: Payment processors, email services, analytics platforms (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request

We implement technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure SSL/TLS connections for all communications
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

You have the right to:

• Access: Request and receive a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request removal of your data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Revoke consent for data processing at any time

To exercise these rights, contact us at privacy@empathyspaceng.org

We use cookies and similar tracking technologies to enhance your experience. For detailed information about cookies, see our Cookie Policy.

You can control cookie preferences through your browser settings or our cookie consent banner.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using our services, you consent to such transfers.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Health information is retained according to applicable regulations and professional standards. You can request deletion of your data at any time, subject to legal requirements.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting the updated policy on our website with an updated "Last Updated" date.